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I was shopping at a department store and had just got onto the down escalator（手扶电梯）when I noticed a woman standing to the side. She looked about 65, and her _______ told me she was scared. I turned _______ the woman and asked “Do you need any help?”

The woman remained silent. As the escalator continued moving, I heard the woman reply _______, “I’m afraid.” “Want me to come back and get you?” I called to her. She _______.

But by the time I reached her arm, the woman had reconsidered. “I don’t think I can do it,” she said. I suddenly realized that I had offered far greater help than I _______.

“I know we can do it,” I said. “I can hold on to you.” She looked down at the scary _______. Then her eyes came back to mine, looking doubtful. “This has never _______ me before,” she said, as much to herself as to me.

I took her _______. “Shall we?”

She made a little sound of _______ as we stepped on, but we’d passed the point of no return. To my joy, she ________ a little as the stairs moved us downward.

“I don’t understand this at all,” she said.

However, as we got near the ________, she felt scared again, but we did it.

“I’m so ________…” she began.

“It was nothing,” I said. “I was happy to do it.”

Happy, yes. I seldom help others. I am ________ because I care for a family and work full time. For a short moment, I seemed to understand ________ someone would become a nurse or a social worker or something else. Not only did I help the old lady get on the escalator, but also helped her ________ her fear. It was a much happier moment than I’d had in weeks.